Veeam Backup for Cloud Director - Software Update (YOW/Ottawa)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 03, 2026 - 11:00 EST
Scheduled - During this maintenance window, backup and replication jobs will be paused and restore and failover operations may not be available.
Nov 3, 2026 11:00-17:00 EST
Veeam Cloud Connect - Software Update (GSC2/New York)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 03, 2026 - 09:00 EST
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Nov 3, 2026 09:00-14:00 EST
Technical Support Inbound Queue Issues
Update - We have made progress in restoring inbound phone services and have successfully re-established one of our toll-free Technical Support numbers for client use.

While we continue working with our provider to resolve the issue affecting our primary inbound phone lines, clients can now reach Technical Support using the toll-free number below:

• Toll-Free: 888-959-9741

Our previously provided alternate contact methods also remain available:

• Canada: 1-613-651-1363
• United States: 1-531-201-1754
• Email: support@opti9tech.com

Outbound calling remains fully operational, and our Technical Support team can continue to contact clients directly regarding existing tickets and support requests.

We appreciate your continued patience as we work toward fully restoring our primary phone services. Additional updates will be provided as progress is made.
Oct 28, 2026 - 21:41 EDT
Update - We continue to work with our telecommunications vendor to resolve the issue affecting inbound Technical Support phone services. The incident remains escalated and investigation is ongoing.

Alternative phone numbers and email support remain available, and outbound calling is not impacted.

We will provide another update when additional information becomes available or service has been restored.
Oct 23, 2026 - 14:37 EDT
Update - Our teams and vendor continue to actively investigate and work toward resolution of the issue affecting our primary inbound Technical Support phone lines.

While service has not yet been restored, outbound calling remains available and our support staff can continue to contact clients directly regarding existing tickets and support requests.

Customers can continue to reach Technical Support using the alternative contact methods below:

• Canada: 1-613-651-1363
• United States: 1-531-201-1754
• Email: support@opti9tech.com

We apologize for the continued disruption and appreciate your understanding while our teams work to restore normal service.
Oct 20, 2026 - 16:59 EDT
Identified - We are currently experiencing an issue affecting our primary Technical Support inbound phone lines. Our team has identified the issue, escalated it with the appropriate providers, and is actively working toward resolution.

While we work to restore normal service, please use one of the following alternative contact methods:

Canadian Clients: 1-613-651-1363
U.S. Clients: 1-531-201-1754
Email Support: support@opti9tech.com

We apologize for any inconvenience this may cause and appreciate your patience while we work to restore service. We will provide an additional update as soon as more information becomes available.
Oct 19, 2026 - 13:46 EDT
ACTION REQUIRED - Critical PHP Vulnerabilities
Update - Many of our clients are running pfSense firewall appliances (both virtual and physical) that are impacted by the vulnerability.
If you are running a pfSense virtual or physical appliance, it is crucial that you mitigate or eliminate exposure to this vulnerability being exploited. We recommend that you take the following actions immediately:

1. Restrict management access to trusted networks (or disable Web Management entirely)
https://docs.netgate.com/pfsense/en/latest/recipes/remote-firewall-administration.html

2. Review and consider updating and/or patching your pfSense instance and follow guidelines and recommendations from the software manufacturer (Netgate)
https://www.netgate.com/blog/critical-php-security-update
Oct 21, 2026 - 19:57 EDT
Identified - Opti9 is aware of recently disclosed PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, which may allow remote code execution under certain conditions.

Our engineering teams are actively reviewing all infrastructure components and implementing appropriate mitigations and patches to address the CVE. In parallel, we are coordinating with our vendors and contractors to ensure any required remediation is identified and addressed.

If any of your applications use PHP, we strongly recommend reviewing them as soon as possible.
If you are unable to patch promptly, we recommend considering whether the affected application should be taken offline until it can be updated.

Additional Resources
• Official PHP advisory: https://www.php.net/index.php#2026-10-20-1
• Proof of concept exploit: https://jackalsyn.com/posts/php-up-2026.html
• CVE-2026-109618 and CVE-2026-109619

We will continue to monitor the situation and share updates as needed.
Regards,
The Opti9 Team
Oct 21, 2026 - 15:38 EDT
Veeam Backup for Microsoft 365 - Degraded Performance - YOW04/Ottawa
Identified - We have identified issues within a number of Veeam Backup for Microsoft 365 cache databases which can result in active database connections being terminated and temporary service interruptions. Customers may experience intermittent performance degradation, delays when accessing backup data, or temporary connection failures.

Our engineering team is actively remediating the affected databases and working to restore full service stability.
Sep 10, 2026 - 14:06 EDT
Uptime over the past 90 days. View historical uptime.
Opti9 Corporate Partial Outage
OptiX Client Portal Operational
Technical Support Phone Services Partial Outage
Opti9 Corporate Website Operational
CHI - Backup Operational
Zerto - CHI Operational
Veeam Cloud Connect Backup - pub1-chi-cgb Operational
Veeam Cloud Connect Replication - pub1-chi-cgr Operational
Veeam Service Provider Console - chi-veeam-acw Operational
Veeam Backup for Cloud Director - CHI Operational
CHI - Cloud Operational
Compute - CHI Operational
Network Core - CHI Operational
Storage - CHI Operational
Facilities - Power/Cooling - CHI Operational
Internet Services - CHI Operational
Cloud Director - CHI Operational
GSC - Backup Under Maintenance
Veeam Service Provider Console - gsc2-acw Operational
Veeam Service Provider Console - gsc3-acw Operational
Veeam Cloud Connect Backup - pub1-gsc2-cgb Under Maintenance
Veeam Cloud Connect Replication - pub1-gsc2-cgr Under Maintenance
Veeam Backup for Microsoft 365 - gsc3-m-portal Operational
Veeam Backup for Microsoft 365 - portal-m-gsc Operational
Veeam Cloud Connect Backup - pub1-gsc3-cgb Operational
Veeam Cloud Connect Backup - pub2-gsc3-cgb Operational
Veeam Cloud Connect Replication - pub1-gsc3-cgr Operational
Veeam Backup for Dedicated Private Cloud - GSC Operational
Veeam Backup for Cloud Director - GSC Operational
Zerto - GSC Operational
GSC - Cloud Operational
Cloud Director - GSC Operational
Compute - GSC Operational
Network Core - GSC Operational
Storage - GSC Operational
Facilities - Power/Cooling - GSC Operational
Internet Services - GSC Operational
Virtuozzo - GSC Operational
LAX - Backup Operational
Veeam Service Provider Console - veeam-lax-acw Operational
Zerto - LAX Operational
Veeam Cloud Connect Backup - laxcc Operational
Veeam Cloud Connect Replication - laxccr Operational
Veeam Backup for Cloud Director - LAX Operational
LAX - Cloud Operational
Compute - LAX Operational
Network Core - LAX Operational
Storage - LAX Operational
Facilities - Power/Cooling - LAX Operational
Cloud Director - LAX Operational
Internet Services - LAX Operational
LON - Backup Operational
Veeam Cloud Connect Backup - pub1-lon-cgb Operational
Veeam Cloud Connect Backup - pub2-lon-cgb Operational
Veeam Cloud Connect Replication - pub1-lon-cgr Operational
Zerto - LON Operational
Veeam Backup for Cloud Director - LON Operational
Veeam Service Provider Console - lon-acw Operational
LON - Cloud Operational
Compute - LON Operational
Network Core - LON Operational
Storage - LON Operational
Facilities - Power/Cooling - LON Operational
Cloud Director - LON Operational
Internet Services - LON Operational
MTL - Backup Operational
Veeam Cloud Connect Backup - pub1-mtl2-cgb Operational
Veeam Cloud Connect Backup - pub2-mtl2-cgb Operational
Veeam Cloud Connect Replication - pub1-mtl2-cgr Operational
Veeam Service Provider Console - mtl2-acw Operational
Veeam Backup for Cloud Director - MTL Operational
MTL - Cloud Operational
Compute - MTL Operational
Network Core - MTL Operational
Storage - MTL Operational
Facilities - Power/Cooling - MTL Operational
Cloud Director - MTL Operational
Internet Services - MTL Operational
PAR - Backup Operational
Veeam Service Provider Console - par-acw Operational
Veeam Cloud Connect Backup - pub1-par-cgb Operational
Veeam Cloud Connect Backup - pub2-par-cgb Operational
Veeam Cloud Connect Replication - pub1-par-cgr Operational
Veeam Backup for Microsoft 365 - pub1-par-vbo Operational
PAR - Cloud Operational
Compute - PAR Operational
Network Core - PAR Operational
Storage - PAR Operational
Facilities - Power/Cooling - PAR Operational
Cloud Director - PAR Operational
Internet Services - PAR Operational
SG - Backup Operational
Veeam Service Provider Console - sg-acw Operational
Veeam Cloud Connect Backup - pub1-sg-cgb Operational
Veeam Cloud Connect Backup - pub2-sg-cgb Operational
Veeam Cloud Connect Replication - pub1-sg-cgr Operational
Veeam Backup for Cloud Director - SG Operational
SG - Cloud Operational
Compute - SG Operational
Network Core - SG Operational
Storage - SG Operational
Facilities - Power/Cooling - SG Operational
Cloud Director - SG Operational
Internet Services - SG Operational
YOW - Backup Under Maintenance
Veeam Cloud Connect - hostedbizz Under Maintenance
Veeam Cloud Connect - yow01-b Operational
Veeam Cloud Connect - yow02-b Operational
Veeam Cloud Connect - yow03-b Operational
Veeam Service Provider Console - console Operational
Veeam Backup for Microsoft 365 - office365 Operational
Veeam Backup for Microsoft 365 - yow01-m Operational
Veeam Backup for Microsoft 365 - yow02-m Operational
Veeam Backup for Microsoft 365 - yow03-m Operational
Veeam Backup for Microsoft 365 - yow04-m Operational
OptiVault Operational
HBizzSync Operational
Veeam Backup for Cloud Director - YOW Under Maintenance
YOW - Cloud Operational
Compute - YOW Operational
Network Core - YOW Operational
Storage - YOW Operational
Facilities - Power/Cooling - YOW Operational
Cloud Director - YOW Operational
Horizon View - YOW Operational
Internet Services - YOW Operational
Virtuozzo - YOW Operational
YVR - Backup Operational
Veeam Cloud Connect Backup - yvr01-b Operational
Veeam Cloud Connect Replication - yvr01-b Operational
Veeam Backup for Cloud Director - YVR Operational
Veeam Backup for Microsoft 365 - portal-m-yvr Operational
Veeam Service Provider Console - console-yvr Operational
Veeam Service Provider Console - cloudconsole Operational
YVR - Cloud Operational
Compute - YVR Operational
Network Core - YVR Operational
Storage - YVR Operational
Cloud Director - YVR Operational
Internet Services - YVR Operational
Facilities - Power/Cooling - YVR Operational
YYC - Backup Operational
Veeam Cloud Connect Backup - hostedbizz-west2 Operational
Veeam Cloud Connect Replication - hostedbizz-west2 Operational
Veeam Cloud Connect Backup - yyc01-b Operational
Veeam Cloud Connect Replication - yyc01-b Operational
Veeam Backup for Cloud Director - YYC Operational
Veeam Service Provider Console - console-yyc Operational
YYC - Cloud Operational
Compute - YYC Operational
Network Core - YYC Operational
Storage - YYC Operational
Facilities - Power/Cooling - YYC Operational
Cloud Director - YYC Operational
Horizon View - YYC Operational
Internet Services - YYC Operational
YYZ - Cloud Operational
Compute - YYZ Operational
Network Core - YYZ Operational
Storage - YYZ Operational
Internet Services - YYZ Operational
Facilities - Power/Cooling - YYZ Operational
YYZ - Backup Operational
Veeam Cloud Connect Backup - yyz01-b Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Veeam Cloud Connect - Software Update (YOW03/Ottawa) Nov 4, 2026 09:00-15:00 EST

During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Posted on Oct 29, 2026 - 10:26 EDT

Veeam Cloud Connect - Software Update (YVR/Vancouver) Nov 4, 2026 09:00-14:00 EST

During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Posted on Oct 29, 2026 - 10:25 EDT

Veeam Cloud Connect - Software Update (YOW02/Ottawa) Nov 4, 2026 09:00-15:00 EST

During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Posted on Oct 29, 2026 - 10:31 EDT

Veeam Cloud Connect - Software Update (YOW01/Ottawa) Nov 5, 2026 09:00-15:00 EST

During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Posted on Oct 29, 2026 - 10:32 EDT

Veeam Cloud Connect - Software Update (YOW00/Ottawa) Nov 5, 2026 09:00-15:00 EST

During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Posted on Oct 29, 2026 - 10:33 EDT

Infrastructure - Scheduled Maintenance (CHI/Chicago) Nov 5, 2026 19:00-21:00 EST

As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled infrastructure maintenance. This maintenance includes upgrades to our networking infrastructure.

Details/Impact/Risks:
- A brief interruption in network connectivity is expected while physical connections are transitioned to new switches.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades.
Posted on Oct 06, 2026 - 11:27 EDT

VMWare ESXI - Scheduled Maintenance (GSC, Garden City, NY) Nov 11, 2026 21:00 - Nov 12, 2026 02:00 EST

As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing a standard host patching maintenance.

A brief interruption to console connectivity may occur as workload is migrated between hosts.

During the maintenance window, we will perform the upgrade, verify host health, and validate connectivity after completion.
Posted on Oct 26, 2026 - 12:08 EDT

Nov 3, 2026

Veeam Cloud Connect - Software Update (YYC/Calgary)
Completed - The scheduled maintenance has been completed.
Nov 3, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 10:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Oct 29, 10:24 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 29, 10:23 EDT

Nov 2, 2026

OptiVault - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 2, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 10:00 EST
Scheduled - During the maintenance window, backup and restoration activities will be unavailable. Access to the management portal will remain active.
Oct 26, 11:52 EDT

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Veeam Cloud Connect - Partial Outage - YOW00/Ottawa
Resolved - This incident has been resolved.
Oct 30, 16:50 EDT
Monitoring - The issue impacting Veeam Cloud Connect services has been resolved, and services are currently operating normally.

Our team will continue to closely monitor the environment to ensure the services remain stable before we consider the incident fully resolved.

We appreciate your patience and understanding while we worked to restore service. If you experience any further issues or have any questions, please contact our Support team.
Oct 30, 14:31 EDT
Investigating - We are currently experiencing intermittent backup and replication job failures with Veeam Backup and Replication jobs. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.
Oct 30, 10:54 EDT
Veeam Cloud Connect - Software Update (LAX/Los Angeles)
Completed - The scheduled maintenance has been completed.
Oct 30, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 09:00 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 29, 10:21 EDT
Veeam Cloud Connect - Software Update (LON/London)
Completed - The scheduled maintenance has been completed.
Oct 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 01:00 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 29, 10:20 EDT

Oct 29, 2026

Virtualization Infrastructure - Scheduled Maintenance (GSC, Garden City, NY)
Completed - The scheduled maintenance has been completed.
Oct 29, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 11:00 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled updates to our virtual infrastructure. This maintenance will be performed on the virtualization infrastructure supporting our backup services.

This maintenance should be non-impactful as the backup workloads will migrate to other hosts. If the environment is low on resources, the backup workloads may have a performance impact due to contention until the host is brought back in service.

The maintenance will be performed in a controlled manner, with appropriate pre- and post-maintenance validation checks. No service interruption is anticipated as a result of this maintenance.
Oct 26, 12:14 EDT
Veeam Cloud Connect - Emergency Maintenance (CHI/Chiacgo)
Completed - The scheduled maintenance has been completed.
Oct 29, 14:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 10:38 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 29, 10:37 EDT
Veeam Cloud Connect - Software Update (YYZ/Toronto)
Completed - The scheduled maintenance has been completed.
Oct 29, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 10:31 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 29, 10:17 EDT
Veeam Backup for Cloud Director - Software Update (GSC/New York)
Completed - The scheduled maintenance has been completed.
Oct 29, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 10:30 EDT
Scheduled - During this maintenance window, backup and replication jobs will be paused and restore and failover operations may not be available.
Oct 29, 10:18 EDT

Oct 28, 2026

Veeam Cloud Connect - Partial Outage - YOW01/Ottawa
Resolved - This incident has been resolved.
Oct 28, 17:11 EDT
Monitoring - The issue impacting Veeam Cloud Connect services has been resolved, and services are currently operating normally.

Our team will continue to closely monitor the environment to ensure the services remain stable before we consider the incident fully resolved.

We appreciate your patience and understanding while we worked to restore service. If you experience any further issues or have any questions, please contact our Support team.
Oct 28, 11:07 EDT
Investigating - We are currently experiencing intermittent backup and replication job failures with Veeam Backup and Replication jobs. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.
Oct 28, 09:38 EDT
Virtualization Infrastructure - Scheduled Maintenance (YOW/Ottawa)
Completed - The scheduled maintenance has been completed.
Oct 28, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 11:00 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled updates to our virtual infrastructure. This maintenance will be performed on the virtualization infrastructure supporting our customers.

This maintenance should be non-impactful as the VM workloads will be migrated to other hosts. The maintenance will be performed in a controlled manner, with appropriate pre- and post-maintenance validation checks. The UI will be temporarily unavailable during the last part of the upgrade.

Our team has taken all necessary precautions to minimize risk and ensure the maintenance is completed safely. We appreciate your understanding and patience as we complete these important infrastructure updates.
Oct 26, 12:18 EDT
Veeam Cloud Connect - Software Update (GSC3/New York)
Completed - The scheduled maintenance has been completed.
Oct 28, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 10:00 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 16, 15:17 EDT

Oct 27, 2026

Veeam Cloud Connect - Emergency Maintenance (GSC2/Garden City, NY)
Completed - The scheduled maintenance has been completed.
Oct 27, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 16:50 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 27, 16:49 EDT
Veeam Cloud Connect - Software Update (GSC2/New York)
Completed - The scheduled maintenance has been completed.
Oct 27, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 10:00 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 16, 15:16 EDT
Veeam Cloud Connect - Emergency Software Update (CHI/Chicago)
Completed - The scheduled maintenance has been completed.
Oct 27, 12:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 12:32 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 27, 12:31 EDT

Oct 26, 2026

Veeam Cloud Connect - Software Update (CHI/Chicago)
Completed - The scheduled maintenance has been completed.
Oct 26, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 01:00 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 16, 15:14 EDT

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Veeam Cloud Connect - Service Outage - MTL/Montreal
Resolved - This incident has been resolved.
Oct 24, 13:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 24, 10:38 EDT
Identified - Veeam Cloud Connect services in this region are currently impacted by an outage and are unavailable. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.
Oct 24, 10:03 EDT
Firewall - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 22:00 EDT
Scheduled - Our teams continue to review all infrastructure components for impact related to the recently disclosed PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, which may allow remote code execution under certain conditions.

All Opti9 FortiGate firewalls are clusters, so impacts should be interment and very brief as devices failover to the backup device.
Oct 23, 18:39 EDT

Oct 23, 2026

OptiX Portal - Emergency Maintenance
Resolved - This incident has been resolved.
Oct 23, 18:22 EDT
Update - The OptiX portal maintenance related to Single Sign-On for VMware Cloud Director has completed successfully.

• OptiX portal functionality is fully restored.

If you experience any issues, please reach out to our support team.
Oct 23, 17:43 EDT
Update - The OptiX portal is still undergoing maintenance related to Single Sign-On for VMware Cloud Director. Single Sign-On for Veeam Service Provider Console is now functional.

If you require any assistance accessing your VMware Cloud Director portal, please reach out to our support team.
Oct 23, 14:09 EDT
Update - The OptiX portal is now accessible. We are continuing maintenance efforts on the following integrations:

• Single Sign-On for VMware Cloud Director
• Single Sign-On for Veeam Service Provider Console
Oct 22, 18:33 EDT
Identified - During this emergency maintenance window - the Optix Dashboard will be unavailable.
Oct 22, 16:28 EDT

Oct 22, 2026

Veeam Cloud Connect - Software Update (LAX/Los Angeles)
Completed - The scheduled maintenance has been completed.
Oct 22, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 10:00 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 16, 14:58 EDT
Veeam Cloud Connect - Software Update (LON/London)
Completed - The scheduled maintenance has been completed.
Oct 22, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 01:01 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 16, 14:56 EDT
Firmware Update - Storage Area Network (SAN) - GSC/Garden City, NY
Completed - The scheduled maintenance has been completed.
Oct 22, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 EDT
Scheduled - We will be performing firmware updates on one of our storage area networks (SANs) to maintain system performance and reliability. This SAN is designed with redundant controllers and connections, allowing maintenance to be completed sequentially. Because of this, we do not expect any impact to services during this work. If you experience any unexpected issues, please don’t hesitate to reach out to our support team.
Oct 13, 15:48 EDT

Oct 21, 2026

OptiX Portal - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 13:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 11:14 EDT
Scheduled - We are reaching out to inform you that OptiX Portal has been temporarily taken offline while we perform emergency maintenance.

We understand the impact this disruption may have on your operations and sincerely apologize for the inconvenience.
Oct 21, 11:13 EDT
Veeam Cloud Connect - Software Update (PAR/Paris)
Completed - The scheduled maintenance has been completed.
Oct 21, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 01:00 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 16, 14:55 EDT

Oct 20, 2026

Veeam Cloud Connect - Service Outage - YOW03/Ottawa
Resolved - This incident has been resolved.
Oct 20, 16:57 EDT
Monitoring - The issue impacting Veeam Cloud Connect services has been resolved, and services are currently operating normally.

Our team will continue to closely monitor the environment to ensure the services remain stable before we consider the incident fully resolved.

We appreciate your patience and understanding while we worked to restore service. If you experience any further issues or have any questions, please contact our Support team.
Oct 20, 13:10 EDT
Investigating - Veeam Cloud Connect services in this region are currently impacted by an outage and are unavailable. Our team is investigating the issue and are working toward resolution as soon as possible. If you have any questions or concerns, please contact our support team.
Oct 20, 11:40 EDT
Veeam Cloud Connect - Software Update (SG/Singapore)
Completed - The scheduled maintenance has been completed.
Oct 20, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:00 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Oct 16, 14:54 EDT
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