Veeam Backup for Microsoft 365 - Degraded Performance - YOW04/Ottawa
Identified - We have identified issues within a number of Veeam Backup for Microsoft 365 cache databases which can result in active database connections being terminated and temporary service interruptions. Customers may experience intermittent performance degradation, delays when accessing backup data, or temporary connection failures.

Our engineering team is actively remediating the affected databases and working to restore full service stability.
Sep 10, 2026 - 14:06 EDT
Uptime over the past 90 days. View historical uptime.
Opti9 Corporate Operational
OptiX Client Portal Operational
CHI - Backup Operational
Zerto - CHI Operational
Veeam Cloud Connect Backup - pub1-chi-cgb Operational
Veeam Cloud Connect Replication - pub1-chi-cgr Operational
Veeam Service Provider Console - chi-veeam-acw Operational
Veeam Backup for Cloud Director - CHI Operational
CHI - Cloud Operational
Compute - CHI Operational
Network Core - CHI Operational
Storage - CHI Operational
Facilities - Power/Cooling - CHI Operational
Internet Services - CHI Operational
Cloud Director - CHI Operational
GSC - Backup Operational
Veeam Service Provider Console - gsc2-acw Operational
Veeam Service Provider Console - gsc3-acw Operational
Veeam Cloud Connect Backup - pub1-gsc2-cgb Operational
Veeam Cloud Connect Replication - pub1-gsc2-cgr Operational
Veeam Backup for Microsoft 365 - gsc3-m-portal Operational
Veeam Backup for Microsoft 365 - portal-m-gsc Operational
Veeam Cloud Connect Backup - pub1-gsc3-cgb Operational
Veeam Cloud Connect Backup - pub2-gsc3-cgb Operational
Veeam Cloud Connect Replication - pub1-gsc3-cgr Operational
Veeam Backup for Dedicated Private Cloud - GSC Operational
Veeam Backup for Cloud Director - GSC Operational
Zerto - GSC Operational
GSC - Cloud Operational
Cloud Director - GSC Operational
Compute - GSC Operational
Network Core - GSC Operational
Storage - GSC Operational
Facilities - Power/Cooling - GSC Operational
Internet Services - GSC Operational
Virtuozzo - GSC Operational
LAX - Backup Operational
Veeam Service Provider Console - veeam-lax-acw Operational
Zerto - LAX Operational
Veeam Cloud Connect Backup - laxcc Operational
Veeam Cloud Connect Replication - laxccr Operational
Veeam Backup for Cloud Director - LAX Operational
LAX - Cloud Operational
Compute - LAX Operational
Network Core - LAX Operational
Storage - LAX Operational
Facilities - Power/Cooling - LAX Operational
Cloud Director - LAX Operational
Internet Services - LAX Operational
LON - Backup Operational
Veeam Cloud Connect Backup - pub1-lon-cgb Operational
Veeam Cloud Connect Backup - pub2-lon-cgb Operational
Veeam Cloud Connect Replication - pub1-lon-cgr Operational
Zerto - LON Operational
Veeam Backup for Cloud Director - LON Operational
Veeam Service Provider Console - lon-acw Operational
LON - Cloud Operational
Compute - LON Operational
Network Core - LON Operational
Storage - LON Operational
Facilities - Power/Cooling - LON Operational
Cloud Director - LON Operational
Internet Services - LON Operational
MTL - Backup Operational
Veeam Cloud Connect Backup - pub1-mtl2-cgb Operational
Veeam Cloud Connect Backup - pub2-mtl2-cgb Operational
Veeam Cloud Connect Replication - pub1-mtl2-cgr Operational
Veeam Service Provider Console - mtl2-acw Operational
Veeam Backup for Cloud Director - MTL Operational
MTL - Cloud Operational
Compute - MTL Operational
Network Core - MTL Operational
Storage - MTL Operational
Facilities - Power/Cooling - MTL Operational
Cloud Director - MTL Operational
Internet Services - MTL Operational
PAR - Backup Operational
Veeam Service Provider Console - par-acw Operational
Veeam Cloud Connect Backup - pub1-par-cgb Operational
Veeam Cloud Connect Backup - pub2-par-cgb Operational
Veeam Cloud Connect Replication - pub1-par-cgr Operational
Veeam Backup for Microsoft 365 - pub1-par-vbo Operational
PAR - Cloud Operational
Compute - PAR Operational
Network Core - PAR Operational
Storage - PAR Operational
Facilities - Power/Cooling - PAR Operational
Cloud Director - PAR Operational
Internet Services - PAR Operational
SG - Backup Operational
Veeam Service Provider Console - sg-acw Operational
Veeam Cloud Connect Backup - pub1-sg-cgb Operational
Veeam Cloud Connect Backup - pub2-sg-cgb Operational
Veeam Cloud Connect Replication - pub1-sg-cgr Operational
Veeam Backup for Cloud Director - SG Operational
SG - Cloud Operational
Compute - SG Operational
Network Core - SG Operational
Storage - SG Operational
Facilities - Power/Cooling - SG Operational
Cloud Director - SG Operational
Internet Services - SG Operational
YOW - Backup Degraded Performance
Veeam Cloud Connect - hostedbizz Operational
Veeam Cloud Connect - yow01-b Operational
Veeam Cloud Connect - yow02-b Operational
Veeam Cloud Connect - yow03-b Operational
Veeam Service Provider Console - console Operational
Veeam Backup for Microsoft 365 - office365 Operational
Veeam Backup for Microsoft 365 - yow01-m Operational
Veeam Backup for Microsoft 365 - yow02-m Operational
Veeam Backup for Microsoft 365 - yow03-m Operational
Veeam Backup for Microsoft 365 - yow04-m Degraded Performance
HBizzVault Operational
HBizzSync Operational
Veeam Backup for Cloud Director - YOW Operational
YOW - Cloud Operational
Compute - YOW Operational
Network Core - YOW Operational
Storage - YOW Operational
Facilities - Power/Cooling - YOW Operational
Cloud Director - YOW Operational
Horizon View - YOW Operational
Internet Services - YOW Operational
Virtuozzo - YOW Operational
YVR - Backup Operational
Veeam Cloud Connect Backup - yvr01-b Operational
Veeam Cloud Connect Replication - yvr01-b Operational
Veeam Backup for Cloud Director - YVR Operational
Veeam Backup for Microsoft 365 - portal-m-yvr Operational
Veeam Service Provider Console - console-yvr Operational
Veeam Service Provider Console - cloudconsole Operational
YVR - Cloud Operational
Compute - YVR Operational
Network Core - YVR Operational
Storage - YVR Operational
Cloud Director - YVR Operational
Internet Services - YVR Operational
Facilities - Power/Cooling - YVR Operational
YYC - Backup Operational
Veeam Cloud Connect Backup - hostedbizz-west2 Operational
Veeam Cloud Connect Replication - hostedbizz-west2 Operational
Veeam Cloud Connect Backup - yyc01-b Operational
Veeam Cloud Connect Replication - yyc01-b Operational
Veeam Backup for Cloud Director - YYC Operational
Veeam Service Provider Console - console-yyc Operational
YYC - Cloud Operational
Compute - YYC Operational
Network Core - YYC Operational
Storage - YYC Operational
Facilities - Power/Cooling - YYC Operational
Cloud Director - YYC Operational
Horizon View - YYC Operational
Internet Services - YYC Operational
YYZ - Cloud Operational
Compute - YYZ Operational
Network Core - YYZ Operational
Storage - YYZ Operational
Internet Services - YYZ Operational
Facilities - Power/Cooling - YYZ Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure - Scheduled Maintenance (YYC/Calgary) Sep 19, 2026 08:00-16:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 2026 - 14:32 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled infrastructure maintenance. This maintenance includes upgrades to the VMware vCenter, ESXi hosts, Edge Services Gateway, and NSX Manager.

Details/Impact/Risks:
-Client virtual machine workloads should remain online and continue operating as expected.
-Making changes to your environment, such as creating, modifying, or deleting virtual machines, updating NSX Edge configurations, and/or modifying replication protection groups will fail.
- During the update, traffic will shift to the redundant Edge Node for availability which may result in a few dropped packets.
-Scheduled backup, backup copy, and/or replication jobs may fail intermittently.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades.
Sep 14, 2026 - 14:27 EDT

Infrastructure - Scheduled Maintenance (CHI/Chicago) Sep 20, 2026 11:00-20:00 EDT

As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled infrastructure maintenance. This maintenance includes upgrades to ESXi hosts.

Details/Impact/Risks:
- Client virtual machine workloads should remain online and continue operating as expected.
- Making changes to your environment, such as creating, modifying, or deleting virtual machines, updating NSX Edge configurations, and/or modifying replication protection groups will fail.
- Scheduled backup, backup copy, and/or replication jobs may fail intermittently.
- Zerto failover tests in progress during the maintenance will be gracefully stopped at the start of the maintenance. If a true disaster is declared by a client, maintenance will be postponed.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades.
Posted on Sep 16, 2026 - 16:17 EDT

Infrastructure - Scheduled Maintenance (YOW/Ottawa) Sep 20, 2026 11:00-19:00 EDT

As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled infrastructure maintenance. This maintenance includes upgrades to the VMware vCenter, ESXi hosts, Edge Services Gateway, and NSX Manager.

Details/Impact/Risks:
-Client virtual machine workloads should remain online and continue operating as expected.
-Making changes to your environment, such as creating, modifying, or deleting virtual machines, updating NSX Edge configurations, and/or modifying replication protection groups will fail.
- During the update, traffic will shift to the redundant Edge Node for availability which may result in a few dropped packets.
-Scheduled backup, backup copy, and/or replication jobs may fail intermittently.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades.
Posted on Sep 14, 2026 - 14:39 EDT

Veeam Cloud Connect - Software Update (LON/London, UK) Sep 22, 2026 10:00-12:00 EDT

During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Posted on Sep 17, 2026 - 09:13 EDT

Virtualization Infrastructure - Scheduled Maintenance (YOW/Ottawa) Sep 22, 2026 11:00-16:00 EDT

As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled updates to our virtual infrastructure. This maintenance will be performed on the virtualization infrastructure supporting our cusomers.

Details / Impact / Risks:
- This maintenance should be non-impactful as the VM workloads will be migrated to other hosts.
- The maintenance will be performed in a controlled manner, with appropriate pre- and post-maintenance validation checks.
- No service interruption is anticipated as a result of this maintenance.
- The UI will be temporarily unavailable during the last part of the upgrade.

Our team has taken all necessary precautions to minimize risk and ensure the maintenance is completed safely. We appreciate your understanding and patience as we complete these important infrastructure updates.
Posted on Sep 14, 2026 - 13:19 EDT

Veeam Service Provider Console - Software Update (LON/London) Sep 22, 2026 14:30-17:30 EDT

During this maintenance window, Veeam Service Provider Console will be unavailable. Alarms and tickets generated from Veeam Service Provider Console may be delayed.
Posted on Sep 15, 2026 - 09:30 EDT

Veeam Cloud Connect - Software Update (SG/Singapore) Sep 23, 2026 10:00-12:00 EDT

During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Posted on Sep 17, 2026 - 09:32 EDT

Veeam Service Provider Console - Software Update (CHI/Chicago) Sep 23, 2026 11:00-14:00 EDT

During this maintenance window, Veeam Service Provider Console will be unavailable. Alarms and tickets generated from Veeam Service Provider Console may be delayed.
Posted on Sep 15, 2026 - 09:27 EDT

Veeam Cloud Connect - Software Update (PAR/Paris) Sep 24, 2026 10:00-12:00 EDT

During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Posted on Sep 17, 2026 - 09:35 EDT

Veeam Service Provider Console - Software Update (GSC/New York) Sep 24, 2026 10:00-13:00 EDT

During this maintenance window, Veeam Service Provider Console will be unavailable. Alarms and tickets generated from Veeam Service Provider Console may be delayed.
Posted on Sep 15, 2026 - 09:26 EDT

Infrastructure - Scheduled Maintenance (GSC/Garden City, NY) Sep 29, 2026 20:00-23:00 EDT

As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled infrastructure maintenance. This maintenance includes upgrades to our data stores.

Details/Impact/Risks:
-Clients may see a brief few second pause during controller failover.
-Mikrotik Firewalls may go read-only during this failover operation and need to be rebooted, they will be down until rebooted.
- While not expected, performance may be slightly impacted due to firmware updates on drives.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades.
Posted on Sep 18, 2026 - 11:07 EDT

HBizzVault - Rebranding Sep 30, 2026 15:00-16:00 EDT

During this maintenance window, branding for the HBizzVault portal will be switched to optiVault. Clients with system default branding will notice their console update to Opti9 logos and colours within their local vault agent. Additionally, the emails sent by the client will be changed from vaultbackups@hostedbizz.com to come from optivaultbackups@opti9tech.com. Clients with custom branding and/or emails will remain unaffected by the changes.
Posted on Sep 15, 2026 - 09:52 EDT

VMware Cloud Director - Software Update (CHI/Chicago) Sep 30, 2026 22:00 - Oct 1, 2026 01:00 EDT

During the maintenance window, there is no impact to customer connectivity, services, or workloads. All public IPs and network configurations remain exactly the same, and no downtime is expected. This is a non‑disruptive control‑plane update that improves long‑term stability and supportability.
Posted on Sep 17, 2026 - 12:04 EDT

VMware Cloud Director - Software Update (YOW/YYC/YVR) Oct 1, 2026 21:00-23:00 EDT

During the maintenance window, normal workloads are not expected to be impacted, and the Tenant Portal will remain online and accessible throughout the maintenance. There may be a brief interruption while we update the SSL certificate on our infrastructure, but we expect this to be minimal and short in duration.
Posted on Sep 17, 2026 - 09:46 EDT

Sep 18, 2026

Network Issues - YOW/Ottawa
Resolved - This incident has been resolved.
Sep 18, 09:20 EDT
Monitoring - Our team has identified the cause of the incident and have implemented mitigation. At this time, all services are restored.
Our monitoring indicates that a subset of services were impacted between 2:10PM ET and 2:35PM ET.
Sep 10, 15:15 EDT
Investigating - Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team.
Sep 10, 14:36 EDT
Firewall - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:30 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing urgent firewall maintenance. MikroTik has identified a critical security vulnerability in RouterOS and has released software updates containing the required security fixes across all supported release channels. While most configurations are not at risk, upgrading the affected devices is highly recommended.

RouterOS will be upgraded to the most recent stable versions: RouterOS 6.49.21

Details/Impact/Risks:
- Minimal service disruption is anticipated.
- A brief interruption to network connectivity may occur while the MikroTik devices reboot and complete the RouterOS upgrade.
- During the maintenance window, we will perform the upgrade, verify device’s health, and validate connectivity and critical network services after completion.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades
Sep 17, 13:30 EDT

Sep 17, 2026

Veeam Service Provider Console - Software Update (PAR/Paris)
Completed - The scheduled maintenance has been completed.
Sep 17, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 01:00 EDT
Scheduled - During this maintenance window, Veeam Service Provider Console will be unavailable. Alarms and tickets generated from Veeam Service Provider Console may be delayed.
Sep 15, 09:24 EDT
Firewall - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:30 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing urgent firewall maintenance. MikroTik has identified a critical security vulnerability in RouterOS and has released software updates containing the required security fixes across all supported release channels. While most configurations are not at risk, upgrading the affected devices is highly recommended.

RouterOS will be upgraded to the most recent stable versions: RouterOS 6.49.21

Details/Impact/Risks:
- Minimal service disruption is anticipated.
- A brief interruption to network connectivity may occur while the MikroTik devices reboot and complete the RouterOS upgrade.
- During the maintenance window, we will perform the upgrade, verify device’s health, and validate connectivity and critical network services after completion.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades
Sep 16, 16:41 EDT

Sep 16, 2026

Backup Infrastructure - Scheduled Maintenance (YOW/Ottawa)
Completed - The scheduled maintenance has been completed.
Sep 16, 16:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 11:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 13:37 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled reboots of some of our backup infrastructure servers.

Details / Impact / Risks:
- The backup servers included in this maintenance will be temporarily offline during the reboots.
- The maintenance will be performed in a controlled manner, with appropriate pre- and post-maintenance validation checks.
- Some service interruption is anticipated as a result of this maintenance.

Our team has taken all necessary precautions to minimize risk and ensure the maintenance is completed safely. We appreciate your understanding and patience as we complete these important infrastructure reboots.
Sep 14, 13:31 EDT
Veeam Service Provider Console - Software Update (LAX/Los Angeles)
Completed - The scheduled maintenance has been completed.
Sep 16, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 13:00 EDT
Scheduled - During this maintenance window, Veeam Service Provider Console will be unavailable. Alarms and tickets generated from Veeam Service Provider Console may be delayed.
Sep 15, 09:32 EDT
Firewall - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:30 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing urgent firewall maintenance. MikroTik has identified a critical security vulnerability in RouterOS and has released software updates containing the required security fixes across all supported release channels. While most configurations are not at risk, upgrading the affected devices is highly recommended.

RouterOS will be upgraded to the most recent stable versions: RouterOS 6.49.21

Details/Impact/Risks:
- Minimal service disruption is anticipated.
- A brief interruption to network connectivity may occur while the MikroTik devices reboot and complete the RouterOS upgrade.
- During the maintenance window, we will perform the upgrade, verify device’s health, and validate connectivity and critical network services after completion.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades
Sep 15, 16:35 EDT

Sep 15, 2026

Firewall - Emergency Maintenance (CHI, LAX, MTL, SG, GSC)
Completed - The scheduled maintenance has been completed.
Sep 15, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:30 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing urgent firewall maintenance. MikroTik has identified a critical security vulnerability in RouterOS and has released software updates containing the required security fixes across all supported release channels. While most configurations are not at risk, upgrading the affected devices is highly recommended.

RouterOS will be upgraded to the most recent stable versions: RouterOS 6.49.21

Details/Impact/Risks:
- Minimal service disruption is anticipated.
- A brief interruption to network connectivity may occur while the MikroTik devices reboot and complete the RouterOS upgrade.
- During the maintenance window, we will perform the upgrade, verify device’s health, and validate connectivity and critical network services after completion.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades
Sep 14, 12:03 EDT

Sep 14, 2026

Veeam Cloud Connect - Software Update (SG/Singapore)
Completed - The scheduled maintenance has been completed.
Sep 14, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 15:30 EDT
Scheduled - During this maintenance window, backup and replication jobs will fail and restore and failover operations may not be available. You may see error messages indicating that the tenant is disabled and/or the service provider is undergoing maintenance.
Sep 14, 13:06 EDT

Sep 13, 2026

Data Center - Scheduled Maintenance (GSC/Garden City, NY)
Completed - The scheduled maintenance has been completed.
Sep 13, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:00 EDT
Scheduled - Opti9 will be performing maintenance during the scheduled window to replace UPS fans.

No impact is expected but this is a significant maintenance with the potential for impact as we are touching core power distribution equipment.
Sep 11, 21:28 EDT
Network - Scheduled Maintenance (LAX/Los Angeles)
Completed - The scheduled maintenance has been completed.
Sep 13, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 EDT
Scheduled - Opti9 will be performing maintenance during the scheduled window to patch edge routers within the LAX (Los Angeles) data center. Customers may experience a brief interruption to NFPublic facing connectivity while the network relearns forwarding paths. Service is expected to recover automatically within moments.
Sep 11, 15:37 EDT

Sep 12, 2026

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Unresolved incident: Veeam Backup for Microsoft 365 - Degraded Performance - YOW04/Ottawa.

Sep 9, 2026

Infrastructure - Scheduled Maintenance (CHI/Chicago)
Completed - The scheduled maintenance has been completed.
Sep 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:00 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled infrastructure maintenance. This maintenance includes upgrades to ESXi hosts.

Details/Impact/Risks:
-Client virtual machine workloads should remain online and continue operating as expected.
-Making changes to your environment, such as creating, modifying, or deleting virtual machines, updating NSX Edge configurations, and/or modifying replication protection groups will fail.
-Scheduled backup, backup copy, and/or replication jobs may fail intermittently.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades.
Sep 4, 16:33 EDT
Veeam Backup for Microsoft 365 - Scheduled Maintenance (YOW/Ottawa)
Completed - The scheduled maintenance has been completed.
Sep 9, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 11:00 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled reboots of some of our backup infrastructure servers.

Details / Impact / Risks:
- The backup servers included in this maintenance will be temporarily offline during the reboots.
- The maintenance will be performed in a controlled manner, with appropriate pre- and post-maintenance validation checks.
- Some service interruption is anticipated as a result of this maintenance.

Our team has taken all necessary precautions to minimize risk and ensure the maintenance is completed safely. We appreciate your understanding and patience as we complete these important infrastructure reboots.
Sep 4, 16:41 EDT

Sep 8, 2026

Infrastructure - Scheduled Maintenance (LON/London, UK)
Completed - The scheduled maintenance has been completed.
Sep 8, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 13:00 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled infrastructure maintenance. This maintenance includes upgrades to the VMware vCenter and ESXi hosts.

Details/Impact/Risks:
-Client virtual machine workloads should remain online and continue operating as expected.
-Making changes to your environment, such as creating, modifying, or deleting virtual machines, updating NSX Edge configurations, and/or modifying replication protection groups will fail.
- During the update, traffic will shift to the redundant Edge Node for availability which may result in a few dropped packets.
-Scheduled backup, backup copy, and/or replication jobs may fail intermittently.

Our team has taken all necessary precautions to minimize service impact and downtime. We appreciate your understanding and patience as we complete these important infrastructure upgrades
Sep 4, 15:22 EDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

Firewall - Scheduled Maintenance (YOW00/Ottawa)
Completed - The scheduled maintenance has been completed.
Sep 5, 23:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:30 EDT
Scheduled - During this maintenance, the impact should be minor as the firewall is an HA pair. The result would be minor packet loss as the backup device takes over traffic and fail back
Sep 2, 15:05 EDT

Sep 4, 2026

Network Issues - LAX/Los Angeles
Resolved - This incident has been resolved.
Sep 4, 17:00 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 10:10 EDT
Identified - We are continuing to work closely with our upstream service providers to resolve the network issue currently impacting service availability across the LAX/Southwest region.

To help reduce the impact to customers while the carriers address their fiber cuts, we have activated an alternate carrier circuit and rerouted traffic through alternate network paths. Opti9 systems have successfully transitioned to the alternate route, and we are seeing a significant improvement in network latency and packet loss.

We remain in communication with all impacted providers and are working to obtain timely updates and restore normal service as quickly as possible. We understand that service disruptions can affect your business operations, and we sincerely appreciate your patience as our teams continue working toward full resolution.

 We will share another update as soon as additional information is available or service has been fully restored.
Sep 2, 19:10 EDT
Investigating - Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team.
Sep 2, 15:02 EDT
Network Issues - GSC/New York
Resolved - At this time service has been fully restored. Please ensure connectivity and services are operating as expected, and let us know immediately if any issues remain. Our engineering teams are working alongside our upstream providers to prepare a detailed root cause analysis (RCA). Once a full RCA is available, this incident will be updated with additional detail.
Sep 4, 15:49 EDT
Update - Opti9 has been notified that our upstream provider has completed repairs to the damaged fiber.

To restore full network redundancy and return affected services to their normal operating state, Opti9 will be re-enabling the repaired connectivity path at 11:00AM Eastern Time. During this activity, traffic will be rebalanced across our available network connections.

Clients may experience a brief period of increased latency or packet reconvergence lasting only a few seconds while routing protocols adjust and traffic is redistributed. No prolonged service interruption is expected.

We appreciate your patience and understanding as we complete this work to restore full redundancy and ensure the continued resilience of our network infrastructure.
Sep 4, 10:50 EDT
Update - Our network engineering team corrected a peering issue with several providers, including Facebook/Meta.
We continue to track repair operations impacting full redundancy and performance.

We will provide another update as soon as additional information becomes available or service has been restored.
Sep 1, 11:46 EDT
Update - Our network engineering team has rerouted connectivity to Google services successfully, at this time connectivity to Google should be restored for all clients.

We are still engaged with upstream providers to restore full redundancy and connectivity for all clients. Fiber engineers and construction crews are currently working to repair the impacted fiber.

We will provide another update as soon as additional information becomes available or service has been restored.
Aug 31, 23:13 EDT
Update - Our network engineering team continues to actively work with our upstream service providers to resolve the ongoing network issue affecting service availability.

As part of our mitigation efforts, we attempted to reroute traffic through alternate network paths. While Opti9 systems successfully transitioned to the alternate route, an issue with one of the alternate provider's upstream carriers routing specifically to Google services has prevented full service restoration.

We remain engaged with all impacted providers and are actively escalating the issue to obtain updates and drive resolution as quickly as possible. We understand the impact this disruption may have on your operations and appreciate your patience while work continues.

We will provide another update as soon as additional information becomes available or service has been restored.
Aug 31, 21:07 EDT
Update - The incident has been traced to a fiber outage impacting connectivity between our data center and WAN edge.

A technician from our service provider is currently onsite investigating the issue. While we do not yet have an estimated time for resolution, our teams are engaged and monitoring progress closely.

To mitigate the impact, our network and routing teams are actively implementing alternate routing paths for affected traffic while repair efforts are underway.
Aug 31, 18:28 EDT
Update - Our teams have identified the potential cause of the connectivity issue and are working to diagnose. A subset of traffic has been rerouted, which has restored connectivity to a subset of services.
Aug 31, 16:32 EDT
Identified - Our teams are currently investigating a network issue impacting multiple services in this region. If you have any questions or concerns, please contact our support team.
Aug 31, 15:53 EDT
Infrastructure - Scheduled Maintenance (PAR/Paris)
Completed - The scheduled maintenance has been completed.
Sep 4, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 13:30 EDT
Scheduled - As part of our ongoing commitment to maintaining a secure and reliable environment, we will be performing scheduled Windows updates on the Hyper-V cluster. This maintenance will be performed on the virtualization infrastructure supporting the virtual machines.

Details / Impact / Risks:
-The virtual machines included in this maintenance are currently offline.
-No impact to active client services or production workloads is expected.
-The maintenance will be performed in a controlled manner, with appropriate pre- and post-maintenance validation checks.
-No service interruption is anticipated as a result of this maintenance.

Our team has taken all necessary precautions to minimize risk and ensure the maintenance is completed safely. We appreciate your understanding and patience as we complete these important infrastructure updates.
Sep 2, 11:54 EDT
Emergency Network Maintenance - GSC/New York
Completed - The scheduled maintenance has been completed.
Sep 4, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 11:00 EDT
Scheduled - To restore full network redundancy and return affected services to their normal operating state, Opti9 will be re-enabling the repaired connectivity path. During this activity, traffic will be rebalanced across our available network connections.

Clients may experience a brief period of increased latency or packet reconvergence lasting only a few seconds while routing protocols adjust and traffic is redistributed. No prolonged service interruption is expected.

We appreciate your patience and understanding as we complete this work to restore full redundancy and ensure the continued resilience of our network infrastructure.
Sep 4, 10:52 EDT
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