We have made progress in restoring inbound phone services and have successfully re-established one of our toll-free Technical Support numbers for client use.
While we continue working with our provider to resolve the issue affecting our primary inbound phone lines, clients can now reach Technical Support using the toll-free number below:
• Toll-Free: 888-959-9741
Our previously provided alternate contact methods also remain available:
• Canada: 1-613-651-1363 • United States: 1-531-201-1754 • Email: support@opti9tech.com
Outbound calling remains fully operational, and our Technical Support team can continue to contact clients directly regarding existing tickets and support requests.
We appreciate your continued patience as we work toward fully restoring our primary phone services. Additional updates will be provided as progress is made.
Posted Oct 28, 2026 - 21:41 EDT
Update
We continue to work with our telecommunications vendor to resolve the issue affecting inbound Technical Support phone services. The incident remains escalated and investigation is ongoing.
Alternative phone numbers and email support remain available, and outbound calling is not impacted.
We will provide another update when additional information becomes available or service has been restored.
Posted Oct 23, 2026 - 14:37 EDT
Update
Our teams and vendor continue to actively investigate and work toward resolution of the issue affecting our primary inbound Technical Support phone lines.
While service has not yet been restored, outbound calling remains available and our support staff can continue to contact clients directly regarding existing tickets and support requests.
Customers can continue to reach Technical Support using the alternative contact methods below:
• Canada: 1-613-651-1363 • United States: 1-531-201-1754 • Email: support@opti9tech.com
We apologize for the continued disruption and appreciate your understanding while our teams work to restore normal service.
Posted Oct 20, 2026 - 16:59 EDT
Identified
We are currently experiencing an issue affecting our primary Technical Support inbound phone lines. Our team has identified the issue, escalated it with the appropriate providers, and is actively working toward resolution.
While we work to restore normal service, please use one of the following alternative contact methods:
Canadian Clients: 1-613-651-1363 U.S. Clients: 1-531-201-1754 Email Support: support@opti9tech.com
We apologize for any inconvenience this may cause and appreciate your patience while we work to restore service. We will provide an additional update as soon as more information becomes available.
Posted Oct 19, 2026 - 13:46 EDT
This incident affects: Opti9 Corporate (Technical Support Phone Services).